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Stage 02 · Build preference · 39% of addressable audience

Show why Watch Plan is the right first step before a smartphone

Parents in this stage can see why their child may need their own way to stay in touch. The question is whether Watch Plan feels like the right first step.

A smartphone, hand-me-down phone, tracker, waiting or current family routine can still feel easier or more familiar. To build preference, Watch Plan needs to feel like the better middle step: useful enough to matter, limited enough to protect the smartphone boundary, acceptable to the child, easy to justify and clearly suitable for the household.

Parent voice

“I’m at the phase of looking at particular items, whether it’s a phone or maybe considered a smartwatch. But yeah, I’m at that phase of just finding the right thing for her.”
Parent, Western Australia, child aged 11
01

The core tension

I want my child to be reachable, without opening the smartphone door too early.
02

The behavioural diagnosis

9 behavioural factors to address head on

01Smartphone default02Choice complexity03Boundary ambiguity04Limited-by-design gap05Child acceptance risk06Social proof gap07Safety–surveillance tension08Parent identity risk09Compatibility gate

01 – Smartphone default

Staying in touch still means getting a phone.

When parents decide their child needs their own way to stay in touch, the smartphone is still the default answer.

It feels familiar, complete and socially normal. It can call, message, support location, fit peer expectations and cover future needs. Even when parents want to delay a phone, it still has a strong advantage because it feels like the all-in-one answer.

Parent voice

“Phone would be the best option. Because you can do all you can do on a phone that you can do on a watch. And then it’s not two items. It’s just one that ticks all the boxes.”
Parent, regional NSW, child aged 9

Key evidence

Around 1 in 2 parents (48%)

have seriously considered a smartphone for this child, compared with around 1 in 6 (17%) who have seriously considered a smartwatch with its own mobile connection.

Behavioural job

Interrupt the shortcut that says staying in touch means getting a phone by showing why Watch Plan is the more appropriate first step before a smartphone.

02 – Choice complexity

Parents are comparing options that solve different jobs.

A smartphone offers broad capability. A tracker focuses on location. Waiting avoids technology and cost. Current routines avoid effort. A hand-me-down phone can feel convenient.

Watch Plan sits between these choices, so parents need to understand which trade-off it is designed to solve: enough connection for independence, without giving the child a smartphone too early.

When the decision feels hard, the easier answer can be to stick with what they know, wait, or default to the more familiar option.

Parent voice

“Putting up all the pros and cons to it. Okay, Watch A doesn’t give us location, real-time location, but it gives us better battery life and it’s cheaper. Okay, so smartwatch B, little bit more expensive, gives me real-time tracking, connects to my phone.”
Parent, regional NSW, child aged 9

Key evidence

Parents are considering a fragmented choice set.

Around 1 in 2 have considered a smartphone, around 1 in 5 have considered keeping current arrangements, around 1 in 5 have considered a hand-me-down phone, around 1 in 5 have considered a tracker or safety device, and around 1 in 6 have considered a smartwatch with its own mobile connection.

Behavioural job

Simplify the decision by positioning Watch Plan around the central tension: the child needs their own way to stay in touch, but a smartphone feels like too much.

03 – Boundary ambiguity

Parents need to believe Watch Plan helps hold off the smartphone, not simply start the path toward one.

Parents may like the idea of a responsible middle step, but a watch does not automatically feel like it will delay the smartphone.

It can be read in two ways: a way to hold off the phone, or another connected device on the path to one. Watch Plan only builds preference if parents can see how it gives children connection, safety and independence while keeping apps, social media, web browsing and open-ended phone use at a distance.

Parent voice

“This is a tricky one, and I’m somewhere in the middle, because I have already introduced her to iPad. She has got smart TV at home and same iPad at school as well. So she’s already introduced to the technology.”
Parent, NSW, child aged 9

Key evidence

Around 2 in 3 parents (66%)

agree that a smartwatch with its own mobile connection feels like a responsible middle step before a smartphone.

Supporting signal: Around 3 in 5 parents (62%) say a smartwatch would make no real difference to when the child gets a smartphone. Only 8% say it would delay the phone.

Behavioural job

Make the boundary credible by showing that Watch Plan gives children connection, safety and independence while keeping apps, social media, web browsing and open-ended phone use at a distance.

04 – Limited-by-design gap

“Does less” must become the reason to choose.

Watch Plan’s narrower role could be its strongest advantage. It can offer calls, messages, location and safety without opening up apps, games, social media, web browsing and endless scrolling.

Limited needs to feel intentional, protective and age-appropriate. Parents need to see the narrower role as the point of choosing Watch Plan, not a compromise.

Parent voice

“I looked at their website and it’s like, no connectivity. And to me I’m like, good. It’s very limited and therefore very safe. And I guess if I was deciding, okay, we need a watch, which one, I would look for that kind of thing.”
Parent, Victoria, children in Grade 3

Key evidence

Around 3 in 4 parents (74%)

would feel better if the watch was clearly for calls, messages, location and safety, with limited entertainment features.

Supporting signal: Around 2 in 3 parents (65%) agree that one appeal of a smartwatch is that it does less than a smartphone, but only 13% of Stage 2 parents select “it does less than a smartphone” as a reason to consider a smartwatch instead of a phone.

Behavioural job

Make limitation feel deliberate, protective and age-appropriate by framing Watch Plan as giving children the specific connection they need first, without the smartphone features parents are trying to delay.

05 – Child acceptance risk

The child needs to see the watch as useful, not second-best.

Parents may be the primary decision-makers, but the child’s acceptance matters. Watch Plan only works if the child is willing to wear it, use it and see it as a useful step towards independence.

If the child sees the watch as a poor substitute for a phone, the parent’s preference becomes harder to act on.

Parent voice

“She can then wear it at school. She doesn’t have to hand the phone in at school. So she could then sort of say, oh, you know, look how many steps I did at school.”
Parent, regional NSW, child aged 9

Key evidence

More than 3 in 5 parents (63%)

say the child would influence the decision.

Supporting signal: Around 1 in 6 Stage 2 parents (15%) say another option may feel better because the child wants a phone more, and around 1 in 6 (15%) say the child may not want to wear a watch.

Behavioural job

Make Watch Plan feel like a positive step for the child by linking it to independence, responsibility, confidence and growing up, rather than a restriction imposed by the parent.

06 – Social proof gap

Phones feel normal because more children already have them.

Phones are visible, familiar and socially accepted. Smartwatches are less established, so parents need a clear reason why Watch Plan is a normal, responsible and fair choice for their child.

Social pressure often operates indirectly. Parents may not say they are following other families, but what other children have shapes what feels normal, defensible and fair.

Parent voice

“[A parent who gives their child a connected smartwatch] to me would be very protective and very smart. And probably have a bit more money, because there’s not a heck of a lot of nine year olds walking around with their smart watches.”
Parent, Queensland, child aged 10

Key evidence

Around 1 in 2 parents (50%)

say all or most of the child’s friends or classmates have their own phone. Only around 1 in 7 (15%) say all or most have their own smartwatch.

Supporting signal: More than 1 in 2 parents (58%) worry the child could feel left out if they do not have what friends have.

Behavioural job

Give parents social licence by making Watch Plan feel like a normal, responsible first step for families who want their child to be reachable before a smartphone.

07 – Safety–surveillance tension

Location sharing needs to feel like agreed safety support, not surveillance.

Location sharing can make Watch Plan more appealing, but only if parents and children understand why it is being used.

It becomes more acceptable when it is framed as backup for school travel, pickups, activities and local independence. It becomes more uncomfortable when it feels like over-monitoring, tracking or checking too often.

Parent voice

“I don’t like the term monitor. Is this surveillance? But maybe from our daughter’s perspective, she would think, oh, just monitoring. I would make sure that she understands the right reasons. And it’s not direct surveillance.”
Parent, Queensland, child aged 10

Key evidence

More than 4 in 5 parents (86%)

would feel comfortable using location sharing if the child understood it was about safety, rather than surveillance.

Supporting signal: Around 2 in 5 parents (38%) worry that having location access could make them check too often, and 1 in 3 (33%) worry location sharing could make them feel overprotective.

Behavioural job

Frame location sharing as agreed safety backup for independence, with clear parent-child language around when, why and how it should be used.

08 – Parent identity risk

Parents need Watch Plan to feel responsible, not overprotective.

Choosing Watch Plan is also a judgement about parenting style.

It can feel like a responsible middle step: more independence than current arrangements, clearer boundaries than a smartphone. But it can also feel overprotective, restrictive or like the child is being tracked.

Preference becomes harder to build if choosing Watch Plan makes parents feel too anxious, too controlling or out of step with the independence they want for their child.

Parent voice

“I mean, it does make me feel overprotective. Because we did not have to worry about any of that when I was her age. And it sucks that we kind of have to feel that way.”
Parent, Queensland, child aged 10

Key evidence

Around 1 in 3 parents (33%)

agree a smartwatch could feel overprotective.

Supporting signal: Around 2 in 3 parents (66%) agree a smartwatch could be a responsible middle step before a smartphone.

Behavioural job

Make Watch Plan feel like balanced parenting: more independence for the child, clearer boundaries than a smartphone, and reassurance for parents without feeling overprotective.

09 – Compatibility gate

If Watch Plan feels Apple-only, some parents may rule it out early.

Some parents may not get far enough to consider Watch Plan properly if they quickly decide it does not fit their household.

This matters most in Stage 2 because parents are still deciding whether Watch Plan deserves preference. If the phone, watch or setup requirements feel unclear, Android households may move on before they understand the role Watch Plan can play as a middle step before a smartphone.

Parent voice

“Only limited to iPhone. Why not Android? You’re losing a bigger chunk of people over there. I mean basic things, call, message, share location. That’s all in there. That’s what I want.”
Parent, NSW, child aged 9

Key evidence

Around 3 in 5 Stage 2 parents (60%)

use Android as their main phone, while around 2 in 5 (38%) use an iPhone.

Supporting signal: Around 3 in 10 parents (30%) say the iPhone / Apple Watch setup means the plan would not work for their household, and around 1 in 5 (22%) say their first reaction is that the plan may not fit because it is Apple-based.

Behavioural job

Make household fit obvious early by clearly showing what phone the parent needs, what watch is required, what Telstra provides, what the family needs to buy, and what Android households can do.

03

The behavioural lever

Limited by design

Make the watch's narrower role the reason to choose it, giving children contact, safety and independence while apps, social media, web browsing and open-ended phone use stay closed.

04

Priority task for Telstra

Interrupt the shortcut that says contact equals smartphone by positioning Watch Plan as the legitimate middle step: a credible boundary, a socially defensible choice, location sharing understood as agreed safety backup, and household fit made obvious early enough that Android families are not lost before preference forms.